Cancellation & Refund Policy – Resume-Score
Effective Date: Feb 2025
At Resume-Score, we provide digital services like resume writing, editing, and related freelance work. Since these services are custom-made for each client, full refunds are usually not possible once work has started or been delivered.
This policy explains when you may or may not be eligible for a refund.
When You Can Request a Refund
We may offer a full or partial refund in these special cases:
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Work Hasn’t Started Yet:
You can cancel and request a refund only if our team hasn’t started working on your order. This must be done shortly after placing the order. -
Late Delivery (Our Side):
If we are unable to deliver your order on time because of issues on our end, you may request a refund.
Note: We start work only after we receive all the details from you. Delays due to missing information from your side may void the refund eligibility. -
Service Not as Described:
If the final delivery does not match what was promised, and you report it within a reasonable time with clear proof, we’ll review the case and may issue a refund.
How to Request a Refund
To request a refund:
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Email us from your registered email address with your name and transaction ID.
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We’ll get back to you within 3 business days.
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If needed, you can escalate the issue by emailing support@resume-score.com.
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We will review your case within 7 business days of escalation and make a final decision based on the details provided.
Please make sure your request follows our Terms & Conditions and this Refund Policy.